The Department of the Interior and Local Government (DILG) has achieved a 99.52% client satisfaction score in the 2024 Client Satisfaction Measurement Report (CSMR), reflecting its commitment to streamlined government services under the Ease of Doing Business Act (RA No. 11032).

DILG’s Central and Regional Offices earned high marks across various service quality indicators, including responsiveness, reliability, communication, and integrity. Regional scores ranged from 98.9% to 99.9%. The CSMR also found that 96.18% of respondents find the DILG’s Citizen’s Charter helpful, with 98.82% aware of it.

In recognition of outstanding performance, DILG honored four offices: Information Systems and Technology Management Service, Planning Service, Internal Audit Service, and National Barangay Operations Office for their accurate and timely satisfaction reporting. Additionally, 12 high-performing units were recognized for their exceptional client service.

DILG Committee on Anti-Red Tape (CART) Chairperson Undersecretary Atty. Omar V. Romero commended the winners, emphasizing their role in fostering good governance and public trust.

Original Article At: https://www.dilg.gov.ph/news/DILG-gets-99-client-satisfaction-mark/NC-2025-1062