The Department of the Interior and Local Government (DILG) is set to receive the International Standard Organization (ISO) 9001:2015 certification anew, reaffirming its commitment to quality operations and excellence in public service.

After weeks of rigorous audit procedures that concluded last week, the DILG National Quality Management System (QMS) was found compliant with the ISO standard. Certification International Philippines Incorporated has recommended the Department for recertification.

The DILG Central Office first received its ISO certification in August 2016. In September 2022, the certification was expanded to cover the entire Department. This fulfills Executive Order No. 605 which requires all government offices to implement a Quality Management System that institutionalizes structures, mechanisms, and standards to ensure efficiency and consistency in government operations.

The DILG emphasized that this continuing effort is aligned with the directive of President Ferdinand Marcos Jr. to simplify government processes and eliminate red tape and corruption.

The Department added that the renewed ISO certification inspires its workforce to consistently pursue excellence in public service anchored on the values of “matino, mahusay, at maasahan.”

The DILG Central Office is led by quality management representative Undersecretary Omar V. Romero and overall deputy management representative Assistant Secretary Ester A. Aldana. DILG Financial Management Service Management Division Chief Romar B. Panganiban heads the Central QMS Secretariat.

The audit also covered DILG Regions I, III, Calabarzon, V, VII, and the National Capital Region, with the scope “Public Administration covering Policy Formulation and Provision of Technical Administrative Services, Performance Oversight, and Rewards and Incentives.”

ISO certification affirms that a management system, service, or documentation process meets the requirements for standardization and quality assurance. ISO is an independent, international, non-government organization that develops standards to ensure the quality, safety, and efficiency of products, services, and systems.