Atty. Benjamin ‘Benhur’ Abalos, Jr.
DILG Secretary

The Department of the Interior and Local Government (DILG) welcomes its inclusion in the Top 10 Agencies, ranking 4th, with the highest resolution rate of public complaints from January to June 2022 as reported by the Civil Service Commission’s Contact Center ng Bayan (CSC-CCB).

With a resolution rate of 88.24 percent or 15 out of 17 complaints lodged before the CCB resolved for the first half of the year, the DILG takes pride in providing necessary assistance to the public and acting on public feedback in compliance with the number of days required under Republic Act No. 11032 of the Ease of Doing Business and Efficient Government Service Delivery Act of 2018.

While this recognition serves as a testimony of the DILG’s commitment to performing our duties and responsibilities, we vow to persistently advance participatory governance and transparency as we pursue the fulfillment of our mandate. We will continue to provide easy access channels for the public to reach the government and express their concerns to genuinely and directly address their needs at the grassroots.

The DILG shall ensure the effective and efficient delivery of basic services to achieve our clients’ satisfaction as we uphold our core values of integrity, commitment, teamwork, and responsiveness.

Asahan ninyo na magpapatuloy ang DILG sa pagtupad ng aming mandato na makapagbigay ng matino, mahusay at maaasahang serbisyo para sa ikabubuti ng ating mga pamayanan at ng bawat Pilipino.

Original Article at: https://dilg.gov.ph/news/DILG-Statement-on-Being-One-of-the-Top-10-Agencies-with-the-Highest-Resolution-Rate-of-Public-Complaints/NC-2022-1138